Draft — not yet attorney-reviewed. This is the version customers accept when they order today. It may change after attorney review; customers are asked to accept any material change before it applies to them.

Refund and cancellation policy

Version draft-2026-10-07

1. The Revenue Control Assessment

If the assessment produces no financially relevant reconciliation exceptions that you confirm require correction, follow-up, or further investigation, we will refund the assessment fee.

To ask for it, email Main within 30 days after the report is delivered. Main checks the report with you and, if the rule applies, refunds the full assessment fee (including additional projects) to the card you paid with, through Stripe. [Draft default — attorney to confirm, D-07]

Credit instead of cash: separately, the full assessment fee ($2,500) is credited toward a qualifying pilot or annual Revenue Control agreement you start within 30 days after the report is delivered. The credit is never paid out in cash.

2. Monthly Revenue Control

Monthly Revenue Control is set up with a person at Main, not bought online. You can cancel at any time by emailing Main; cancellation takes effect at the end of the paid period. Online cancellation is not available yet.

Fees for a period already started are not refunded. [Draft default — attorney to confirm, D-19]

3. Payments that fail or are disputed

An order is confirmed only when Stripe confirms payment. If a payment is disputed, Main may pause the affected order until the dispute is resolved (Terms section 12).

4. Contact

mainaihelp@gmail.com. This policy is part of the Order terms and Terms of service. Version draft-2026-10-07.