National Credit Adjusters, LLC: if a letter from them arrived

What the company does

“I Overview 1. NCA is a privately-held limited-liability company headquartered in Hutchinson, Kansas that buys, sells, and collects consumer debts.”
CFPB Consent Order, In the Matter of National Credit Adjusters, LLC and Bradley Hochstein, File No. 2018-BCFP-0004, July 13, 2018

Where it is based

According to the CFPB consent order, NCA is headquartered in Hutchinson, Kansas.

Complaints to the CFPB

From 2023-10-01 to 2026-09-30, consumers sent the CFPB 5,331 debt-collection complaints naming National Credit Adjusters, LLC. The company responded on time to 100% of them. Most complaints came from TX (1,579), CA (740), AL (400), MS (300), LA (275), SC (260). Where consumers named the kind of debt: payday loan debt (556), other debt (298), credit card debt (222), rental debt (35).

What the complaints were about

How the company responded

The CFPB publishes complaints after the company responds or after 15 days. It does not verify every fact in a complaint, and complaint counts reflect company size and how many consumers know to complain as well as company conduct.

Public enforcement actions

CFPB Consent Order, In the Matter of National Credit Adjusters, LLC and Bradley Hochstein, File No. 2018-BCFP-0004, July 13, 2018

In a July 13, 2018 consent order, the CFPB found that companies NCA used to collect debts on its behalf engaged in unlawful collection practices, including overstating amounts owed and threatening lawsuits and arrest, and that NCA violated the CFPA and the FDCPA.

“Some of those companies engaged in frequent unlawful debt collection acts and practices that harmed consumers, including by representing that consumers owed more than they were legally required to pay, or threatening consumers and their family members with lawsuits, visits from process servers, and arrest,”
CFPB Consent Order, In the Matter of National Credit Adjusters, LLC and Bradley Hochstein, File No. 2018-BCFP-0004, July 13, 2018

CFPB Consent Order, In the Matter of National Credit Adjusters, LLC and Bradley Hochstein, File No. 2018-BCFP-0004, July 13, 2018

The CFPB order imposed a $3 million civil money penalty judgment against NCA, with full payment suspended subject to NCA paying a $500,000 civil money penalty.

“As explained in the order, full payment of those amounts is suspended subject to NCA paying a $500,000 civil money penalty”
CFPB Consent Order, In the Matter of National Credit Adjusters, LLC and Bradley Hochstein, File No. 2018-BCFP-0004, July 13, 2018

Conn. Dep't of Banking, In the Matter of National Credit Adjusters, L.L.C., Consent Order, Sept. 15, 2016

In a September 15, 2016 consent order, the Connecticut Banking Commissioner alleged that National Credit Adjusters acted as a consumer collection agency in Connecticut without a license and collected or attempted to collect on at least 1,254 loans to Connecticut borrowers with interest rates above 12% per year.

“the Commissioner alleges that National Credit Adjusters collected or attempted to collect on no less than 1,254 loans from Connecticut borrowers which contained interest rates in excess of twelve per cent (12%) per annum computed on a daily basis on the respective unpaid balances,”
Conn. Dep't of Banking, In the Matter of National Credit Adjusters, L.L.C., Consent Order, Sept. 15, 2016

Conn. Dep't of Banking, Consent Order, Sept. 15, 2016

Under the Connecticut consent order, National Credit Adjusters agreed to pay a $40,000 civil penalty.

“No later than August 31, 2016, National Credit Adjusters shall remit to the Department of Banking by cashier’s check, certified check or money order made payable to “Treasurer, State of Connecticut”, the sum of Forty Thousand Dollars ($40,000) as a civil penalty;”
Conn. Dep't of Banking, Consent Order, Sept. 15, 2016

If you got a letter from National Credit Adjusters, LLC

1. Check that the debt is yours and the amount is right before you pay anything. A collector has to send a validation notice listing the creditor and an itemization of the amount.
2. Within 30 days of receiving that notice you can dispute in writing; the collector then has to stop collecting the disputed amount until it verifies the debt. The validation letter generator writes that letter.
3. If the debt is old, check your state's statute of limitations before you pay or promise anything — in many states a payment can restart the clock, in others it cannot.
4. If something is wrong, you can submit your own complaint at consumerfinance.gov/complaint.