Answers / Insurance
INSURANCE

What is prior authorization and why was mine denied?

SHORT ANSWER

Prior authorization is your insurer requiring approval before covering certain care. Denials usually cite medical necessity or a preferred alternative — and they’re frequently reversed on appeal with the right documentation.

Prior authorization (pre-approval) is the insurer’s gate in front of certain medications, imaging, procedures, and specialists. Denials typically claim the care isn’t medically necessary, that a cheaper alternative should be tried first ("step therapy"), or that paperwork was incomplete. None of those is the final word. Your doctor can submit additional clinical justification, request a peer-to-peer review with the insurer’s physician, or document why the preferred alternative is inappropriate for you. Prior-auth denials are among the most commonly overturned — persistence and documentation win.

What to do, in order

  1. Get the specific denial reason in writing.
  2. Ask your doctor to submit clinical justification or corrected codes.
  3. Request a peer-to-peer review between your doctor and the insurer’s.
  4. Document why any required alternative is inappropriate for you.
  5. Appeal formally if the reversal doesn’t come informally.

Common questions

What is step therapy?

A requirement to try a cheaper treatment first before the insurer covers the prescribed one. Your doctor can seek an exception if the alternative is inappropriate for your case.

Can my doctor talk to the insurance company for me?

Yes — a peer-to-peer review lets your physician discuss the case directly with the insurer’s medical reviewer, and it frequently resolves denials.

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Main AI explains documents and general legal rights in clear terms. It is not a law firm and does not provide legal advice. Laws vary by state and change over time — verify specifics for your jurisdiction, and consult a licensed professional for advice on your situation.