INSURANCE

Why was my insurance claim denied and can I appeal?

Reviewed by Main AI · Updated July 2026

SHORT ANSWER

Common reasons include missing information, a coverage exclusion, or a filing error — and most denials can be appealed. Request the written denial reason first, then respond to that specific reason.

The law: If your coverage is an employer group health plan, the plan must give you at least 180 days after you receive a denial notice to file an appeal — 29 CFR 2560.503-1(h)(3)(i).

Insurance claim denials are frequently reversible. Insurers generally have to give you the specific reason in writing, and many denials come down to fixable issues: a missing document, a coding error, a service they claim isn’t covered, or a deadline. Once you know the exact reason, you can appeal with targeted evidence. Internal appeals are your first step, and for health insurance you can often get an external review by an independent party if the internal appeal fails.

What to do, in order

  1. Request the written denial with the specific reason cited.
  2. Read your policy for the exact coverage language at issue.
  3. Gather evidence that addresses that specific reason.
  4. File a written internal appeal before the deadline.
  5. If denied again, request an external/independent review.

Common questions

How long do I have to appeal an insurance denial?

Deadlines vary by policy and state; employer group health plans must give you at least 180 days to appeal. Check your denial letter for the exact window.

Can I get an independent review of a denied health claim?

Often yes — after exhausting internal appeals, many plans offer an external review by an independent organization, and its decision is often binding on the plan.

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Main AI explains documents and general legal rights in clear terms. It is not a law firm and does not provide legal advice. Laws vary by state and change over time — verify specifics for your jurisdiction, and consult a licensed professional for advice on your situation.