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INSURANCE

How do I appeal a health insurance denial?

SHORT ANSWER

File an internal appeal in writing before the deadline, targeting the exact denial reason with medical evidence. If that fails, you generally have the right to an independent external review whose decision binds the insurer.

Health insurance denials are overturned on appeal far more often than people expect — but only if you appeal. The process has two levels. First, an internal appeal with your insurer: respond to the specific denial reason (medical necessity, out-of-network, coding) with targeted evidence — a letter of medical necessity from your doctor is often decisive. If the internal appeal fails, most plans must offer an external review by an independent third party, and that reviewer’s decision is binding on the insurer. Deadlines are strict at each stage (often 180 days for the internal appeal), so start promptly and keep everything in writing.

What to do, in order

  1. Get the denial reason in writing (the EOB or denial letter).
  2. Gather targeted evidence — doctor’s letter of medical necessity, records.
  3. File the internal appeal in writing before the deadline.
  4. If denied again, request an external independent review.
  5. Keep copies and send everything trackable.

Common questions

How often do insurance appeals succeed?

A substantial share of appealed denials are overturned — especially with strong medical documentation. Most denials are never appealed at all, which is why insurers win by default.

What is an external review?

An independent reviewer outside your insurer examines the denial. For most plans, their decision is binding — if they side with you, the insurer must pay.

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