A promise not to hold the other party responsible for losses.
A hold-harmless clause is a promise not to hold the other party liable for certain losses — and often to cover claims brought against them. It travels with indemnification and shifts risk onto whoever gives the promise. A broad, one-way version can make you responsible for costs well beyond your own conduct.
“You agree to hold harmless the Company from any and all claims arising from your use of the service.”
Before you sign, Main AI reads the actual contract and flags where a clause like this shifts risk onto you — in plain language, tied to the exact wording.
Analyze my document free →Three things decide the exposure: direction (one-way against you is the risky one), scope (“any and all claims” is very broad), and fault (does it cover only your own negligence, or also the other side’s?). A mutual hold-harmless limited to each party’s own fault is normal. An uncapped, one-way promise to cover “any” claim — including the other party’s mistakes — is where the real risk hides and what’s worth negotiating down.
See this in your own document: run a free analysis — findings quote the exact language.
“Customer shall defend, indemnify, and hold harmless Provider from any claims, including those arising from Provider’s own negligence.”
The phrase “including Provider’s own negligence” is the red flag — it makes you cover their fault too. Ask to limit it to claims actually caused by you.